Welcome to Jeepno Automation ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation, AI, and order management services (the "Service"), including our integration with the WhatsApp Business Platform via Meta.
1. Information We Collect
We collect information to provide and improve our services. This includes:
- Account Information: When you register, we collect your name, email address, phone number, and authentication credentials.
- Professional WhatsApp Business Data: When you connect your WhatsApp Business account, we access:
- Business Profile: Name, WhatsApp Business Account ID (WABA ID).
- Phone Numbers: Professional phone numbers associated with your WhatsApp Business account.
- Access Tokens: Required to send and receive messages on your behalf.
- Facebook Page Data: When you connect your Facebook Page, we access:
- Page Profile: Name, Username, Page ID, and Access Tokens.
- Page Content: Feed posts, comments, and reactions to enable automated comment moderation and replies.
- Page Messages: Incoming direct messages (DMs) to provide automated responses via AI.
- Page Insights: Analytics data to generate performance reports.
- Message Data: Through WhatsApp and Facebook Webhooks, we receive and process:
- Incoming messages (text, media) and comments.
- Sender's public profile information (Name, ID/Phone Number).
- Message timestamps and status updates (sent, delivered, read).
2. How We Use Your Information
We use the collected information for the following purposes:
- Professional WhatsApp Management: To connect your business phone numbers, send automated AI responses to customer inquiries, and manage customer conversations at scale in a compliant manner.
- Facebook Page Management: To automatically reply to comments on your posts, manage direct messages, and moderate content (e.g., hiding offensive comments) based on your settings.
- Automation & AI: To generate intelligent responses using AI technologies (such as OpenAI, Google Gemini, or DeepSeek) for both WhatsApp and Facebook interactions.
- Order Management: To process orders, track inventory, and manage customer transactions initiated through WhatsApp or Facebook Messenger.
- Analytics: To provide insights into message volume, customer engagement, and system performance.
3. Data Sharing and Third Parties
We do not sell your personal data. We may share information with:
- Meta Platforms, Inc.: As our service is built on the WhatsApp Business Platform, data is processed in accordance with Meta's Data Processing Terms.
- AI Service Providers: Message content may be sent to third-party AI providers (e.g., OpenAI, Google, DeepSeek) solely for the purpose of generating intelligent responses. These providers are not authorized to use your data for training their public models without your consent.
- Service Providers: Cloud hosting and database providers who assist us in operating our infrastructure.
4. Data Deletion & Account Removal
Users may request complete deletion of their account and all associated data at any time.
- To request data deletion, the user must send an email from their registered email address.
- Data deletion requests should be sent to: support@jeepno.online
- We retain personal data only for as long as necessary to provide and improve our services, comply with legal obligations, and resolve disputes.
- Once deleted, the data cannot be recovered.
5. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to revoke our access to your WhatsApp Business account, you can do so through your Facebook Business Manager settings or by contacting us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
8. AI Usage & Disclaimer
AI features provided by Jeepno Automation are assistive in nature and are intended to help businesses respond to customer-initiated interactions. AI does not send messages autonomously without user context or configuration.
9. Cookies & Tracking Technologies
Jeepno Automation may use cookies, pixels, and similar tracking technologies to improve user experience, analyze platform usage, and enhance service performance.
These technologies may collect information such as device type, browser information, IP address, and usage behavior. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Service.
10. Children’s Privacy
Jeepno Automation’s services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that such data has been collected, we will take steps to delete it promptly.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@jeepno.online
Phone: 09647-708091
Website: https://ai.jeepno.online/